At Dunelm Shop, we understand that creating your perfect bedroom sanctuary requires products that meet your highest expectations. Just as we meticulously craft our bedding for your ultimate comfort, we’ve designed our returns process to be as seamless and reassuring as your sleep experience should be.

Our Returns Promise

We want you to be completely satisfied with your Dunelm Shop purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receiving your order for a full refund or exchange.

Important Note: For hygiene reasons, we cannot accept returns on the following products unless they are faulty or damaged:
  • Pillows
  • Electric Blankets (if opened)
  • Mattress Toppers (if removed from packaging)
  • Bedding Protectors (if opened)

Simple Returns Process

Step 1: Initiate Your Return

Contact our customer care team within 15 days of receiving your order. You can use the template below to ensure we have all the necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Dunelm Shop Customer Care, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date Ordered] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify – e.g., wrong size, damaged, not as described, change of mind] I prefer: □ Refund □ Exchange for [Alternative Product] I understand that I am responsible for return shipping costs unless the item is faulty or incorrect. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Package Your Items

Please return items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship Your Return

Send your return package to:

Dunelm Shop Returns
25 Chelmer Village Way
Chelmsford, GB CM6Z 5CH
United Kingdom

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: Refunds are processed within 3-5 business days of receiving your return
  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Refunds: For customers outside the UK, refunds will be issued in your local currency at the current exchange rate

Exchange Process

If you prefer to exchange an item:

  1. Follow the same return process outlined above
  2. Clearly indicate in your email that you want an exchange and specify the preferred alternative product
  3. We will ship your replacement item once we receive your return
  4. If the exchange item costs more, we will contact you to arrange payment of the difference

Damaged or Faulty Items

If you receive a damaged or faulty product:

  • Contact us immediately at [email protected]
  • Include photos of the damage or fault
  • We will arrange a replacement at no additional cost, including free return shipping
  • This applies to all products, including those normally excluded from returns for hygiene reasons

Need Assistance?

Our customer care team is here to help transform your bedroom into the sanctuary you deserve. Contact us with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24 hours during business days
Address: 25 Chelmer Village Way, Chelmsford, GB CM6Z 5CH

At Dunelm Shop, we’re committed to ensuring your complete satisfaction with every purchase. Our returns policy reflects the same care and attention to detail that we put into crafting our premium bedding products.

Transforming bedrooms into sanctuaries, one delivery at a time.