Term and Conditions

Last Updated: 2023

Welcome to Dunelm Shop. These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Dunelm Shop (“we,” “our,” or “us”) operates the website beddingsaleuk.com, specialising in premium bedding products designed to transform your bedroom into a personal sanctuary. Our product range includes bed sheets, bedding protectors, bedding sets, bedspreads, duvet covers, duvets, electric blankets, mattress toppers, pillowcases, pillows, throws, and blankets.

2. User Obligations and Responsibilities

By using our website and services, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Use the website only for lawful purposes
• Not attempt to gain unauthorised access to any part of the website
• Not use the website in any way that could damage, disable, or impair its functionality
• Be responsible for maintaining the confidentiality of your account information
• Ensure that any products purchased are used in accordance with manufacturer guidelines
• Comply with all applicable laws and regulations in your jurisdiction

3. Products and Services Description

Product Range

We offer a carefully curated selection of premium bedding products designed to enhance your sleep experience and bedroom aesthetics. Our collections include:

• Bed Sheets and Pillowcases: High-quality fabrics for comfort and durability
• Bedding Sets: Coordinated collections for a cohesive bedroom look
• Duvets and Duvet Covers: Temperature-regulating options for year-round comfort
• Bedding Protectors: Hygienic protection for your mattress and pillows
• Mattress Toppers: Additional comfort layers for enhanced sleep quality
• Electric Blankets: Safely engineered warmth solutions
• Throws and Blankets: Decorative and functional bedroom accessories

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations in colour or texture may occur due to monitor settings and natural material characteristics. If you have specific concerns about a product, please contact our customer care team before purchasing.

4. Order and Payment Terms

Order Process

When you place an order through our website:

• You will receive an order confirmation email acknowledging receipt of your order
• All orders are subject to acceptance by us, which we confirm by email
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud

Pricing and Payment

All prices are displayed in British Pounds (£) and include VAT where applicable. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when your order is confirmed.

Shipping

We ship worldwide, with the exception of some Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing.

• Standard Shipping – £12.95: Processed via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over £50, processed via EMS, delivered within 15-25 business days after dispatch

Orders are processed within 1-2 business days before being handed over to our shipping partners.

5. Returns and Refunds

Standard Returns Policy

We want you to be completely satisfied with your Dunelm Shop purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receiving your order for a full refund or exchange.

Hygiene-Related Restrictions

To ensure the health and safety of all our customers, we cannot accept returns on the following products unless they are faulty or damaged:

• Pillows (all types)
• Electric Blankets (if opened)
• Mattress Toppers (if removed from packaging)
• Bedding Protectors (if opened)

These items are excluded from our standard returns policy for hygiene reasons, but we will gladly replace any that arrive damaged or faulty.

Returns Process

To initiate a return:

1. Contact our customer care team within 15 days of receiving your order at [email protected] with your order number, products you wish to return, reason for return, and preference for refund or exchange
2. Package items in their original packaging with all tags attached, including a copy of your order confirmation
3. Ship your return to: Dunelm Shop Returns, 25 Chelmer Village Way, Chelmsford, GB CM6Z 5CH, United Kingdom

We strongly recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refunds

Refunds are processed within 3-5 business days of receiving your return. Funds will be returned to your original payment method. Original shipping fees are non-refundable unless the return is due to our error. For customers outside the UK, refunds will be issued in your local currency at the current exchange rate.

Exchanges

If you’d like to exchange an item for a different product, follow the standard return process and clearly indicate in your email that you want an exchange, specifying your preferred alternative product. We will ship your replacement once we receive your return. If the exchange item costs more, we’ll contact you to arrange payment of the difference.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Dunelm Shop or our content suppliers and is protected by international copyright laws. The compilation of all content on this site is our exclusive property.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use any content from our website without our express written permission.

7. Limitation of Liability

Dunelm Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or our products.

Our total liability to you for all claims arising from these terms or your use of the website shall not exceed the amount you paid for the products that are the subject of the claim.

Nothing in these terms limits or excludes our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your information.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website after any changes indicates your acceptance of the modified terms.

11. Contact Information

At Dunelm Shop, we’re committed to ensuring your complete satisfaction with every purchase. Our policies reflect the same care and attention to detail that we put into crafting our premium bedding products.

Transforming bedrooms into sanctuaries, one delivery at a time.